News

Patient Participation Group (PPG)

We are currently looking to expand our Patient Participation Group!

A Patient Participation Group is a voluntary group of patients, carers and GP practice staff who meet quarterly at the surgery to dicuss practice updates and patient experience to help improve the services provided at Sellindge Surgery and Mid Kent Primary Care Network.

  • Be more involved with the Practice.
  • Make suggestions and improve the Practice.
  • Ensure that complaints are taken on board and necessary changes are being made.
  • Find out more about healthcare provisions in the local area
  • Make a contribution to the NHS and wider community.
  • Have your voice heard and witnessing change happen when working as a part of a group.
  • Learn more about the NHS and GP Practices.

If you are a registered patient and would like to become a memeber of the PPG, please show your interest by emailing Emma at Sellindge.surgery@nhs.net

COVID -19 Update Regarding 19th July 2021

From the 19th July 2021 the surgery will continue with the following:

Patients coming to the surgery will still need to wear a mask, use the hand sanitiser upon arrival, socially distance and use the intercom before entering the surgery. Our staff will continue to wear appropriate PPE.

We have made this decision as patients coming to the surgery are often sick, vulnerable and may be unvaccinated due to medical reason. We feel that these precautions will help protect everyone. We also need to minimise the number of our staff catching COVID so we can maintain a functioning service, so for these reasons, these measures are vital.

Our consultations will continue as they have throughout the pandemic and will be offered via phone, video or face to face (if clinically appropriate). We are also using e-Consult, which can be seen below.

We have all come so far in trying to minimise the impact of COVID and need to continue to protect our staff and patients.

We would like to take this opportunity to remind people that we have a Zero Tolerance policy in place at the practice. Our staff have been experiencing higher levels of physical, emotional and verbal abuse. We do realise that people can become upset when they are poorly but abuse towards staff is NOT acceptable.

Booking Non-emergency Transport for patients attending hospital appointments

Since coming out of Covid, there has been an increase in the number of patients requiring non-emergency transport to attend appointments, which has resulted in demand pressures on NHS transport resources. This has resulted in patients experiencing long delays for transport impacting on their safety and experience. 

Most people should be able to travel to hospital independently by private or public transport, with the help of relatives or friends if necessary. NHS-funded patient transport is reserved for when it is considered essential to ensuring an individual's safety, safe mobilisation, condition management or recovery.

To ensure that those patients needing transport receive a safe, reliable and responsive service, we as patients to consider if they can travel with the help of family or friends or use public or private transport, before offering to book NHS transport.

Some patients are eligible for reimbursement under the patient travel scheme, applications should be made through hospitals or via this website form - Healthcare Travel Costs Scheme (HTCS) - NHS (www.nhs.uk)

Kent County Council has a link for Voluntary transport services:  Community transport - Community transport - Kent County Council

The British Red Cross also offer free transport from East Kent hospitals and patients can self-refer using the contact number: 07711082504

All patients registered with a Kent and Medway GP go through an eligibility criteria, to qualify for NHS-funded transport. Patients or their carers can contact G4S direct on 0800 096 0211 and the call centre is open 24/7.  For patients who do not meet the eligibility criteria, the transport provider (G4S) will signpost them to available voluntary transport options