We are currently operating a telephone triage appointment system or you can complete an online e-consult form whereby a Dr will contact you by 6.30pm the following day. If the Dr feels that you need to be seen in a face to face appointment this will be made for you.
All consultations are by appointment and be booked over the telephone or via e-consult (8am till Midday).
Please ensure if you have changed your telephone number you let us know.
If you need to see a doctor urgently we have appointments available every day from 08.30am, you can call the surgery from 08.00am to arrange this.
Appointments on the day are for medical conditions that need urgent attention. Due to availability you may not get to see the doctor of your choice.
Routine appointments are available, please ring the surgery on 01303 812180 after 10 am if you require a routine appointment.
Stop, Think, and Choose
The NHS is encouraging people to make sure they know where to go for health help.
Dame Eileen Sills, (Chief Nurse at NHS Kent & Medway), Said: "It's important to come forward with any health concerns but you can help ease the pressure by choosing the right service. Knowing the right place to go can help you get the treatment you need faster. Please choose wisely and help us, help you."
With schools shut for the summer, the holidays can be a busy time but help is at hand from NHS 111, online and by phone, and with www.stopthinkchoose.co.uk
Stop, Think and Choose helps patients make an informed choice about the best service for them by listing the range of available options, including details on Kent and Medway pharmacies, Urgent Treatment Centres (UTCs) and Minor Injury Units (MIUs).
UTCs and MIUs can treat a variety of minor illness and injury. Patients can either walk in or call NHS 111 to get a same-day appointment booked.
Pharmacists provide expert, free, confidential advice on health issues. You can simply turn up and ask for advice with no prior appointment.
Please note that once the surgery is at full capacity the Reception team are advised to direct any patients that are in need of on the day medical treatment to NHS 111 for an UTC appointment. The UTCs are GP lead and are open 7 days a week from 8am to 8pm.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
You can ring the surgery to cancel your appointment or You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are more than 10 minutes late for your appointment then it is at the clinician's discretion if you can be seen.
If you require an interpreter to attend with you when you see your Doctor please notify our receptonist who will be happy to assist you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
We offer nursing appointments outside of our regular opening times. These take place 6:30pm to 8pm Monday and Wednesday.