Appointments

Appointments

Please note due to the Covid-19 pandemic we are currently operating a telephone triage appointment system, if the Dr feels you do need to be seen an emergency appointment will be booked for you to come in to the surgery or complete the online e-consult form and a Dr will contact you by 6.30pm the following day.

 

All consultations are by appointment and can be booked in person or over the telephone or via e-consult.

Please ensure if you have changed your telephone number you let us know.

If you need to see a doctor urgently we have appointments available every day from 08.30am, you can call the surgery from 08.00am to arrange this. 

Appointments on the day are for medical conditions that need urgent attention.  Due to availability you may not get to see the doctor of your choice.

 

Book Online

You may also book and manage your appointments online by clicking here. Please note you will need to bring photo ID and one proof of address (within the last 3 months) to register for this service. If you have pre- registered online you will need to bring ID in within three months otherwise your registration will timeout.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible so we can let someone else have the appointment. This can be done either by clicking on the above link or telephoning us at your earliest convenience.

 

Not Registered for Online Services?

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify our receptonist who will be happy to assist you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Improved Access

Extra appointments available at GP practices in Ashford.  Please click on link below for more information:

Improved Access.pdf

Opening Times

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