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To request an urgent appointment f (Monday to Friday):
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
The NHS is encouraging people to make sure they know where to go for health help.
Dame Eileen Sills, (Chief Nurse at NHS Kent & Medway), Said: "It's important to come forward with any health concerns but you can help ease the pressure by choosing the right service. Knowing the right place to go can help you get the treatment you need faster. Please choose wisely and help us, help you."
With schools shut for the summer, the holidays can be a busy time but help is at hand from NHS 111, online and by phone, and with www.stopthinkchoose.co.uk
Stop, Think and Choose helps patients make an informed choice about the best service for them by listing the range of available options, including details on Kent and Medway pharmacies, Urgent Treatment Centres (UTCs) and Minor Injury Units (MIUs).
UTCs and MIUs can treat a variety of minor illness and injury. Patients can either walk in or call NHS 111 to get a same-day appointment booked.
Pharmacists provide expert, free, confidential advice on health issues. You can simply turn up and ask for advice with no prior appointment.
Please note that once the surgery is at full capacity the Reception team are advised to direct any patients that are in need of on the day medical treatment to NHS 111 for an UTC appointment. The UTCs are GP lead and are open 7 days a week from 8am to 8pm.
To cancel your appointment:
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Patients are requested, where possible, to telephone before 10am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
We offer nursing appointments outside of our regular opening times. These take place on a Tuesday between 6:30pm to 8pm.
Please attend your appointment on time, if you are late you may not be seen. If you are more than 10 minutes late for your appointment then it is at the clinician's discretion if you can be seen.
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
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