Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: Patient Access

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the Surgery and place in either the box outside the Surgery or the box next to the Dispensary.

We do not take repeat prescription requests over the phone or email.

For Non Dispensing Patients, you can usually collect your prescription from your nominated pharmacy  3-5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Dispensing Patients you can usually collect you medication 5 working days after submitting your prescription request.

Please be aware any prescriptions submitted after 8am will be processed on the next working day

Please ensure you allow 5 working days for all repeat prescription requests 

*Please note when we have Protected Learning Time Afternoons, the dispensary will also be shut along with the surgery.*

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our Dispensary during the times advertised, on 01303 812180 option 2

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

At Sellindge Dispensary we cannot accept the return of Sharpsafe bins that are given to patients who dispose of needles. All surgeries within the Mid Kent PCN have received the following information:

Ashford  Borough Council  have notified us that they have stopped accepting sharps boxes at the Gateways and Civic Centre and are directing anyone who brings them in to them to sign up for a home collection instead. 

The Council have advised us they  are hearing from most patients that they didn’t even know they could have a home collection.  Patients  are advising the council that their GP surgery has asked them to take  it to the council. 

Please could you ask staff who  issue a sharps box for medical purposes to direct  patients to Ashford Borough Council's website for details of collection of used needle boxes once full, direct from the patient's home address.

Collections can be booked regularly (such as monthly) or just on an as and when required basis by patients. The online sharps collection request form can be found on ABC's website (see below) or patients can call 01233 331111.

Many thanks all for your assistance.

These bins can be collected through the council. Information can be found at: https://www.folkestone-hythe.gov.uk/clinical-waste

Or if your postcode comes under Ashford Borough council, information can be found at : https://www.ashford.gov.uk/recycling-waste-and-bins/large-item-collection/sharps-syringes-and-clinical-waste/

Please be aware when a prescription request is made through an online service such as My GP or the NHS App, the status of your request will change to "issued" once the request has been accepted by the Dispensary Team. 

Please still allow 5 working days before collecting your medication.