Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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Click here to send us your suggestions

Want to make a complaint?

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Click here to send us your complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Please see attached complaints policy leaflet if you would like further information.

Also if you feel you need to take your complaint further, please visit the ombudsman at: https://www.ombudsman.org.uk/making-complaint

How To Make A Complaint

If you feel that you need to raise a complaint to NHS England, please use either the postal or email address below:

South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY

Frimleyicb.southeastcomplaints@nhs.net