On weekends, bank holidays and between 18:30 and 08:00 on weekdays this Practice is covered by South East Health Out-of-Hours Service. During these times, if you require a doctor in an emergency or require medical advice, please ring the surgery number 01303 812180 which will connect you directly to the out of hours service.

We hope you will use this out-of-hours service only in cases of an emergency and please inform us of any difficulties that you experience with the service.

GP Training Afternoons

Please note the surgery will be closed on the following afternoons from 1pm for mandatory staff training.

• Wednesday 15th July 2020
• Wednesday 9th September 2020
• Wednesday 14th October 2020
• Wednesday 13th January 2021
• Wednesday 17th February 2021

The practice will be closed from 1pm on the above days for mandatory staff training. The practice will be open again at 8am the following work day.

For when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

Call 111 if:

• you need medical help fast but it’s not a 999 emergency
• you think you need to go to A&Eor need another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For more information you can log on to NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

This department will assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:

• loss of consciousness
• acute confused state and fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• signs of a stroke burns and scalds
• severe bleeding that cannot be stopped

Go to A&E if you are seriously ill, badly injured or have a life threatening condition.

Using A&E when you don’t need to could delay treatment for someone more seriously ill than yourself.

Open 7am – 10pm Monday to Friday and 9am to 10pm Weekends and Bank Holidays.

This department will assess and treat patients with minor illnesses (when the practice is not open – we have an emergency clinic every morning between 8.30 am and 10.15am, for urgent problems that cannot wait for an appointment) and the following minor injuries:

• Strains & Sprains
• Cuts
• Itches
• stings
• Minor burns

There is also a Minor Injuries Unit at Buckland Hospital, Dover. Open 9am – 7pm Monday to Friday and 10am – 6pm Weekends and Bank Holidays.

Go to either of these services if you have a minor illness or injury and this surgery or a local minor injury unit is closed.

Your local Pharmacy (not our dispensary) is often able to help with common, minor health problems, providing advice and the best medicine to treat them.

They will advise you if you need to be seen by a doctor. Most are open every day and late into the evening.

Is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.

If you, or someone you are with, has a serious or life-threatening problem, telephone 999 and ask to speak to the ambulance service. This would be appropriate in cases of unexplained collapse, severe breathing difficulties, chest pain or a severe injury.