Need urgent medical help? Call NHS 111 or visit 111 online to be directed to the most appropriate service. Urgent treatment centres deal with minor injuries and illnesses. Buckland UTC in Dover is temporarily unavailable, but there are urgent treatment centres at Deal, Folkestone and Canterbury. Please leave A&E free for emergencies.

On weekends, bank holidays and between 18:30 and 08:00 on weekdays this Practice is covered by South East Health Out-of-Hours Service. During these times, if you require a doctor in an emergency or require medical advice, please ring the surgery number 01303 812180 which will connect you directly to the out of hours service.

If we are closed and you require medical assistance, please call 111 (see below) they will be able to provide medical advice and if appropriate will provide an appointment at a local Urgent Treatment Centre. Please Note: Royal Victoria in Folkestone is no longer a walk in centre and you can only be seen if you have an appointment.

We hope you will use this out-of-hours service only in cases of an emergency and please inform us of any difficulties that you experience with the service.

For when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

Call 111 if:

• you need medical help fast but it’s not a 999 emergency
• you think you need to go to A&Eor need another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For more information you can log on to NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

This department will assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:

• loss of consciousness
• acute confused state and fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• signs of a stroke burns and scalds
• severe bleeding that cannot be stopped

Go to A&E if you are seriously ill, badly injured or have a life threatening condition.

Using A&E when you don’t need to could delay treatment for someone more seriously ill than yourself.

Your local Pharmacy (not our dispensary) is often able to help with common, minor health problems, providing advice and the best medicine to treat them.

They will advise you if you need to be seen by a doctor. Most are open every day and late into the evening.

Is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.

If you, or someone you are with, has a serious or life-threatening problem, telephone 999 and ask to speak to the ambulance service. This would be appropriate in cases of unexplained collapse, severe breathing difficulties, chest pain or a severe injury.